Shipping & Returns Policy
Shipping charges are calculated at checkout based on the delivery address.
All deliveries are sent with tracking.
Free shipping on regular priced inventory is available to some areas.
Orders under $99 are charged a minimum rate for shipping, if shipping to your specific location is over our minimum fee requirement, Sole City Shoes may contact you for additional shipping charges for you to approve prior to shipping.
All orders are provided a tracking number. We only ship our products through major shipping companies such as Fed Ex, UPS and Canada Post.
Most major markets can see the product as quickly as 1-3 business days, however with varying events we have seen some product take up to 10 business days to arrive.
Returns and Exchanges
We provide free exchanges for a different size in the same style when available. If an alternate size is not available, the restocking fee for a return still applies.*
Returns are accepted within 10 days of receiving the product, in an unworn condition with the original shoe box and shipping box provided.
Customers can choose between a full refund for in store credit with free return shipping provided, or for customers not wanting the full in store credit, a restocking fee of $25 will be deducted to cover shipping costs to their original form of payment. **
Refunds are typically issued within 48 hours of the customer delivering the returned product back to the approved shipping company.
*We are not currently offering free returns or exchanges to US residents.
**Exchanges requested with an order value under $100 and/or sale priced items are subject to a $25 Restocking fee. This fee covers the cost of shipping and payment must be received prior to fulfillment.
To Start a Exchange or Return:
Price Changes and Taxes
As Sole City Shoes carries dozens of the worlds leading and boutique footwear brands, in many cases prices listed are directly controlled by the Brand/Manufacturers. Our prices are subject to change without notice on the website or may be posted incorrectly. In order to comply with our manufacturers policies we reserve the right to cancel any order in the event a price was posted incorrectly.
All prices are subject to taxation under the local area where the purchase is made from and customers agree to pay all taxes applicable arising from a purchase.
Sole City shipping agreements ensure no duties are charged to the customer, so long as Sole City's shipping methods are used and directions provided are followed.
As is required by both federal, state or provincial law all sales taxes are collected where applicable.
A customer may cancel an order at any time prior to the product being shipped at no charge.
In the event a product is sold out before your purchase is processed, there is a chance Sole City Shoes may need to cancel your order if we are unable to replenish the item.
In the event you find the product to be defective after it is worn, please contact the Returns team at email@example.com. We may need to speak with you, and obtain pictures or a video of the issue. Our Returns Team will then need to get in touch with our manufacturer and attempt to request a return authorization from them prior to issuing a return authorization to you the customer. The result of this is subject to the manufacturers decision. Sole City Shoes reserves the right in its sole opinion to determine if the request is reasonable to make a claim, review previous purchase/return history, and Sole City Shoes shall be in no way required to provide evidence of the defect being refused.
*We are not currently servicing warranty claims for US residents.